Archive - FAQ Part 2

What provisions are included in the contract?

All contracts may include the following provisions: Term – Dates the contract is in effect and any renewal provisions; states if renewals are automatic, or need subsequent approval. Pricing – Establishes the price per energy unit (kWh, therm, ccf, MCF), and notes how taxes are treated, as well as any other potential fees or charges. […]

If there is a power outage, what happens to my property if I have moved my accounts to a supplier?

Nothing changes. The same local utility service team will be dispatched to service the power lines and turn your power back on under the same protocols that have existed for years. Your local utility is still responsible for all aspects of delivering and servicing your power. Your property, along with all other consumers in the […]

What happens if I leave the local utility and switch to a different electricity supplier?

The process is seamless and you will not even notice when the new supplier begins. You do not need any new equipment, meters, or account numbers. The only difference is that you will pay a supplier for the electricity you consume rather than pay the local utility.

From which suppliers does FirstService Energy solicit bids?

All suppliers (ESCOs) are approved by the state’s Public Service Commission (PSC).

What if my supplier fails to deliver the natural gas my property requires?

Since the local Public Service Commission governs the suppliers who are registered, such acts happen rarely, if ever. In the event a supplier fails to deliver natural gas, the utility will step in and deliver the gas necessary to keep the customer in operation. However, as the customer notified the utility that they would be […]

Will my local utility penalize my property for buying natural gas from a supplier?

No. Utilities are obligated to support customers who opt to purchase their natural gas from third party suppliers. The primary function of the utility is to take the gas that has arrived from the supplier at the utility receipt point and redeliver it to the customer’s facility.

Who will deliver my electricity or gas if I choose a new supplier?

If you choose a new supplier, your local electric or natural gas utility will continue to deliver the power or gas to your property. Your local electric utility will also continue to maintain and repair the poles and wires. Your state’s Public Service Commission (PSC) will continue to oversee the safety and reliability of your […]

Does FirstService Energy guarantee savings?

While FirstService Energy cannot guarantee savings for your property, we have demonstrated substantial savings for participating properties to date.

What if I would like to fix my energy costs?

The contract will be a variable rate contract for a 12 or 24-month term. However, at any time during the contract term, you have the option to fix the contract for the remainder of the term. This is one of the flexible options FirstService Energy has negotiated on your behalf.

What procedures does FirstService Energy use for the program?

Each spring and fall, FirstServie Energy creates two aggregated Requests for Proposals (RFP) – one for electric, another for gas – that include the energy needs for all participants enrolled in the program. After several rounds of bidding, a vendor is selected based on the most cost effective pricing for each individual property. Customer service […]