Since the local Public Service Commission governs the suppliers who are registered, such acts happen rarely, if ever. In the event a supplier fails to deliver natural gas, the utility will step in and deliver the gas necessary to keep the customer in operation. However, as the customer notified the utility that they would be purchasing their natural gas from a third party supplier, there may be a penalty associated with the natural gas provided by the utility. The customer could be required to seek compensation from the supplier.
